Refund policy

What you are buying

Ignea Plus is a subscription that raises usage limits — more voice notes, more check-ins, a longer memory list, the weekly study report, lecture grounding, photo questions and stills. It does not change whether a companion replies.

The price is shown on the Plus page before you pay, and the billing period is monthly or every 12 months depending on what you choose.

Cancelling

You can cancel at any time from the subscription management link on the Plus page. Cancelling stops future charges; it does not by itself refund the current period.

When a paid period ends without renewal, the account returns to Free and the higher limits stop.

When we refund

If you were charged twice for the same period, charged after cancelling, or paid and did not receive Plus, we refund it in full.

If you ask within 14 days of a charge and you have not made substantial use of the paid features, we refund that charge.

We do not refund periods that were already used, and we do not pro-rate a partial month.

How to ask

Write to the contact address configured for this deployment from the address on the account, with the approximate date and amount. We aim to answer within five working days.

Refunds go back to the original payment method. Your bank or the payment provider may take several days to show it.

If we change the price

We will tell you before a price change applies to your subscription, and you can cancel before it does.

Your statutory rights

Nothing in this policy removes a right you have under the consumer law of the operator's jurisdiction or of your country of residence.